Monthly Archive for November, 2009

Remembering Drucker

From Schumpeter, in The Economist.

In the normal run of things the management world is divided into dozens of mutually suspicious tribes—theoreticians versus practitioners, publicity-hogging gurus versus retiring academics, supporters of “scientific” management versus advocates of the “humanistic” sort. But this month has seen unusual comity: the leaders of all the management tribes came together to celebrate the centenary of the birth of Peter Drucker, a man who is often described as “the father of modern management” and “the world’s greatest management thinker”.

The celebrations took place all around the world, most notably in Vienna, where Drucker was born, in southern California, where he spent his golden years, and in China, where he is exercising growing influence. The speakers were not limited to luminaries of management: they also included Rick Warren, the spiritual guru of the moment in America, Frances Hesselbein, a former head of the American Girl Scouts, and David Gergen, an adviser to both Republican and Democratic presidents.

To mark the centennial, the Harvard Business Review put a photograph of Drucker on its cover along with the headline: “What Would Peter Do? How his wisdom can help you navigate turbulent times”. Claremont Graduate University in California, where Drucker taught, boasts not one but two institutions that are dedicated to keeping the flame alive: the Peter Drucker and Masatoshi Ito Graduate School of Management and the Drucker Institute. The institute acts as the hub of a global network of Drucker societies that are trying to apply his principles to everything from schools to refuse collection. It also produces a “do-it-yourself workshop-in-a-box” called “Drucker Unpacked”.

Why does Drucker continue to enjoy such a high reputation? Part of the answer lies in people’s mixed emotions about management. The management-advice business is one of the most successful industries of the past century. When Drucker first turned his mind to the subject in the 1940s it was a backwater. Business schools were treated as poor relations by other professional schools. McKinsey had been in the management-consulting business for only a decade and the Boston Consulting Group did not yet exist. Officials at General Motors doubted if Drucker could find a publisher for his great study of the company, “Concept of the Corporation”, on the grounds that, as one of them put it, “I don’t see anyone interested in a book on management.”

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Management Journal, Volume 9, Number 9 available

The ninth issue of Volume 9 of The International Journal of Knowledge, Culture and Change Management has now been published.

Volume 9, Number 9 contains:

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How to change the system

The Economist writes in praise of the ideas of Russ Ackoff,

Today’s crisis is the result of a catastrophic failure, primarily in the financial system but also of our economic and political systems. Mr Ackoff spent most of the past half-century as the premier evangelist of systemic thinking, which he contrasted with the reductionist, atomistic thinking that had long dominated humanity’s approach to problem-solving in his view. Time and again, he would point out, decision-makers faced with crises failed to heed Albert Einstein’s warning that “we can’t solve problems by using the same kind of thinking we used when we created them.”

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Product life cycle

Tim Hindle writes,

This is the idea that products, like people, have a birth, a life and a death, and that they should be financed and marketed with this in mind. Even as a new product is being launched, its manufacturer should be preparing for the day when it has to be killed off. Its sales and profits start at a low level, rise (it is hoped) to a high level and then decline again to a low level. This cycle is sometimes referred to simply as PLC.

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Matrix Management: A Structure for Running Those Companies That Have Both a Diversity of Products and a Diversity of Markets

From Tim Hindle, The Economist.

Matrix management is a structure for running those companies that have both a diversity of products and a diversity of markets. In a matrix structure, responsibility for the products goes up and down one dimension and responsibility for the markets goes up and down another. This leaves most managers with a dual reporting line: to the head of their product division on the one hand, and to the head of their geographical market on the other.

Despite the potential confusion that this duality creates, matrix management was enormously popular in the 1970s and 1980s. Leading the fashion was Philips, a Dutch multinational electronics company, which first set up a matrix structure after the second world war. It had national organisations (NOs) and product divisions (PDs), and for a while they operated successfully as a network. The network was held together by a number of coordinating committees, which resolved any conflict between the two.

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